2X eCommerce Podcast

On today’s episode, Kunle is joined by Lisa Popovici, Co-Founder at Cartloop - a done-for-you SMS marketing platform that helps Shopify brands build better customer relationships through 1:1 conversational messaging.

Abandoned cart recovery is a crucial element of every eCommerce brand’s marketing strategy. It’s usually just one question or doubt in the shopper’s mind that prevents them from completing their purchase. The quicker and more personalised the follow up, the higher are the chances of converting the customer. It is one of those elements that have a very direct impact on the bottom line.

Most brands use auto-responder emails with prebuilt messages as a follow up tool to solve this problem. Since they’re mostly over email, the element of spontaneity is lost. And these messages can only be personalised to a certain extent. Platforms like Cartloop use conversational marketing to solve this problem.

In this episode, Kunle and Lisa talk all about leveraging SMS as a conversational marketing tool. You will get to hear about why SMS is most effective at abandoned cart recovery and how Cartloop’s hybrid AI-Human model solves problems for businesses. This is a great episode for merchants and marketers who are looking to build out omnichannel marketing.

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SPONSORS:
This episode is brought to you by:

This episode is brought to you by Klaviyo – a growth marketing platform that powers over 25,000 online businesses. Direct-to-Consumer brands like ColourPop, Huckberry, and Custom Ink rely on Klaviyo.

Klaviyo helps you own customer experience and grow high-value customer relationships right from a shopper’s first impression through to each subsequent purchase, Klaviyo understands every single customer interaction and empowers brands to create more personalized marketing moments.

Find out more on klaviyo.com/2x.  

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This episode is brought to you by ShipBob.

 

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