EP 46: Obsessing about Employee and Customer Happiness in Ecommerce w/ One Click Ventures

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I am quite excited to introduce today’s guests: Randy and Angie Stocklin. They are a husband and wife team that run an ecommerce business called One Click Ventures. One Click Ventures owns and operates 3 eyewear brands: Readers.com (cheap prescription glasses) felix + iris (premium prescription personalised try-before you buy) Sunglass Warehouse (cheap sunglasses less that $20) They started their business from their home office back in 2005 and today; 10 years on have a 60+ person strong team. What strikes me about One Click Ventures is that they are a business that passionately care about two key important people: their Team and their Customers   One Click Ventures has been recognised as one of the Best Places to Work in Indiana for four consecutive years. Their employees as a result not only treat their customers with dignity and empathy but also have customer happiness an intrinsic company value   I you are an etailer that has been in business for 2-4 years or even an ecommerce start up and would like to know what is required to building a long lasting ecommerce brand that has customer and employee happiness at its heart, then this episode is not to be missed.
I am quite excited to introduce today’s guests: Randy and Angie Stocklin. They are a husband and wife team that run an ecommerce business called One Click Ventures. One Click Ventures owns and operates 3 eyewear brands: They started their business from their home office back in 2005 and today; 10 years on have a 60+ person strong team. What strikes me about One Click Ventures is that they are a business that passionately care about two key important people: their Team and their Customers   One Click Ventures has been recognised as one of the Best Places to Work in Indiana for four consecutive years. Their employees as a result not only treat their customers with dignity and empathy but also have customer happiness an intrinsic company value   I you are an etailer that has been in business for 2-4 years or even an ecommerce start up and would like to know what is required to building a long lasting ecommerce brand that has customer and employee happiness at its heart, then this episode is not to be missed.

Creators and Guests

Kunle Campbell
Host
Kunle Campbell
Host of the 2X eCommerce Podcast and Co-Founder at OCTILLION
EP 46: Obsessing about Employee and Customer Happiness in Ecommerce w/ One Click Ventures
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